Yes. We offer free standard shipping on all orders of $250 or more within the continental U.S.

If your order arrives damaged or you experience any delivery issues, please contact us within 3 business days of receiving your package at support@covetandmane.com. Be sure to include your order number and photos of the damaged items or packaging so we can resolve the issue promptly.

Yes. Expedited shipping options are available at checkout. Costs will vary based on your location and the size of your order. If you need assistance placing a rush order, please email us directly at support@covetandmane.com.

Returns are accepted on unopened, unused products within 14 days of delivery. To initiate a return, contact support@covetandmane.com with your order number. Please note that original shipping fees are non-refundable and return shipping costs are the responsibility of the customer unless the item was received damaged or in error.

We offer standard, expedited, and overnight shipping options at checkout.

• Standard Shipping: 5–7 business days

• Expedited Shipping: 2–3 business days

• Overnight Shipping: 1 business day

Orders are processed Monday through Friday, excluding holidays. Delivery timelines begin once your order has been processed and shipped.

If your order is delayed, missing, or arrives damaged, please contact us at support@covetandmane.com  within 3 business days of receiving your package. Include your order number and any photos (if applicable), and our team will help make it right.

If you aren’t completely in love with your order and it’s eligible for return, simply log into your account, go to your order history, and select the items you’d like to return.

Returns must be initiated within 30 days of purchase and products must be unopened, unused, and in their original packaging to qualify for a refund.

Need help? Our Concierge Team is here for you at support@covetandmane.com .

Once your request is reviewed, we’ll email you a prepaid USPS return label within 48 hours. Please print it out and drop off your return within 7 days of receiving the label to ensure timely processing.

Due to the nature of professional-use products and our commitment to safety and quality, we cannot accept returns of any opened or used items.

After your return is received and verified to be unopened and unused, your refund will be issued to the original payment method. We process refunds on Mondays only. Once issued, please allow 5–7 business days for the funds to reflect in your account. If it takes longer, your bank or credit card provider will be your best resource.

Shipping fees are non-refundable. However, return shipping is free for eligible returns.

All accessories and discounted items are final sale and not eligible for return.

We ship using FedEx and USPS. All returns are processed through USPS for convenience.

To track your order, please follow these steps:

• Order Confirmation Email: After placing your order, you should receive an order confirmation email. This email typically contains a link or a tracking number that you can use to track your shipment.
• Online Account: If you created an account during the checkout process, log in to your account on our website. You should be able to view your order history, including tracking information for each order.
• Order Status Page: Visit our website and navigate to the "Order Status" or "Track Order" page. Enter your order number and, if applicable, the email address used for the order. The tracking details should be displayed on this page.
• Shipment Notification: When your order is shipped, you might receive a shipment notification email with the tracking information. This email will typically include a link that takes you directly to the carrier's tracking page.
• Contact Customer Support: If you encounter any difficulties or have further questions about tracking your order, don't hesitate to reach out to our customer support team. They will be happy to assist you and provide the necessary information.

Orders placed before 2 PM EST will be processed and shipped that very same day; orders placed after will be processed and shipped expediently on the following business day. Just one exception to keep in mind: our fulfillment center closes at 10 AM EST every 2nd Tuesday of the month.

All good, we’ll correct that for you right away! Just contact support@covetandmane.com so that we can update your shipping address ASAP.

If you change your mind about an order, reach out to support@covetandmane.com right away. We’ll do everything we can to cancel it, but since we process and ship orders almost as soon as they’re received, it might be too late.

Unfortunately, we can’t cancel an order after it’s left our fulfillment center. But once you receive your package, go ahead and submit a refund request in your account portal. We’ll email you a return label and instructions so that you can return your order for a full refund — no worries.

We’re sorry to hear that, and will work to correct it right away. Please contact support@covetandmane.com so that we can sort this out for you.

Please reach out to support@covetandmane.com so that we can figure out what went wrong. Just a heads up: missing packages must be reported within 7 days of the scheduled delivery date, so if more time has passed, we’re afraid we can’t do much to remedy the situation.